Personalized customer service is a guiding principle of C. Forbes, Inc. An example of fulfilling a client’s request resulted in the creation of a custom brooch designed by the wife of Admiral Cramer, who was the Director of Naval Intelligence at that time. Mrs. Cramer wanted a gift made that she could present to counterparts. Chip Forbes personally met with her at the Cramer residence to discuss the design and materials for the oval brooch. The gold-plated keepsake prominently features the globe from the seal of the Office of Naval Intelligence, an American eagle and laurel wreath.